Whitepapers and Research

Change and Transformation

Clientcase - Insurance Global Change

Managing Global Change in the Insurance Industry: To deal with hardening market conditions, one of the world’s largest and most established insurance firms sought to set a new agenda for their operations division in order to differentiate what is generally regarded as a commoditised product. iProCon HCM consultants helped the organisation to identify the areas of focus to shape a Target Operating Model (TOM) that would enable them to drive ahead of the competition in terms of both efficiency and
      Clientcase - Insurance Global Change   (84KB)

MiniCase - Outsourcing QA

Outsourcing: Why certifications can’t replace the right culture and capabilities.
      MiniCase - Outsourcing QA   (56KB)

Whitepaper - Change Management Challenges in HRO

There are various challenges in HRO projects along the timeline. Some are obvious, some a bit surprising.
      Whitepaper - Change Management Challenges in HRO   (475KB)

WhitePaper - Define and Deliver the Vision

Many senior management teams have a clear idea of what they want their organisation or project to achieve, but have difficulty in distilling the often complex plans into a clear message for all staff. In tandem with this challenge is the need to overcome organisational inertia to bring about change and deliver your desired vision. This paper focuses on two simple tools that can be used to address the above challenges.
      WhitePaper - Define and Deliver the Vision   (79KB)

Whitepaper - HR Service Strategy

How to harness your HR shared service to add real value to the business and be competitive against external providers, using technology and Self Services, redesigning processes and fostering a customer focused service culture. A white paper based on industry data and real project experience.
      Whitepaper - HR Service Strategy   (781KB)

Whitepaper - Integration Project Traps

The People Element of M&A and other Integration Projects: Eleven people centric issues in integration projects and why it is important to attack them early.
      Whitepaper - Integration Project Traps   (185KB)

Whitepaper - Managing Change in International Rollouts

“Change management” has recently become a compulsory element whenever managers of large scale IT initiatives present their project to the board. It gets even more attention when the project happens in an international / intercultural context. In this article we look primarily at the transformation required at the corporate centre based on the experience of iProCon consultants in a variety of international projects.
      Whitepaper - Managing Change in International Rollouts   (1293KB)

Whitepaper - Organisational Culture Change

What is Organisational Culture and How Can You Change it? This whitepaper explores the following issues: Why is it so difficult to achieve a change in an organisation's Culture and why is it so often doomed to fail? How do you go about successfully changing culture? What are the practical steps to undertake?
      Whitepaper - Organisational Culture Change   (1250KB)

Whitepaper - Organisational design and the rule of "150"

What Managers can learn from Monkeys and the Hutterites: Long before lean management became paramount in management literature, various human communities throughout history as well as the high tech company Gore learnt that there is one alternative to complex structures, laws, rules and incentive mechanisms: getting the group size right.
      Whitepaper - Organisational design and the rule of "150"   (231KB)

Whitepaper - Streamlining and Strategic Agility

Streamlining Organisations Whilst Retaining Competitive Advantage: Arbitrary cost cuts are at best a short-term solution in difficult times, as they do not address the causes of cost expansion, so that costs have a habit of growing back. A better way of cutting costs lies through Strategic Agility. We outline the concept of Strategic Agility, and show how to make the transition from structural rigidity to agility.
      Whitepaper - Streamlining and Strategic Agility   (208KB)